Fix Windows 10 Audio Problem. Please use 64bits version VDeck.exe

If you update Windows recently or reinstalled the drivers, suddenly Windows has an audio problem and you get: “Your OS is 64bits. Please use 64bits version VDeck.exe”. This might happen even if while installing the software it does not ask you what version you are installing (modern software selects the version that will work with your system).


Follow these steps to fix it:

  1. Uninstall and delete any folder and drivers related to Via HD from your computer. You want to do a clean install of Via HD.
      1. To uninstall the driver: Press Windows Key + X, this will open the Power User Menu and then select Device Manager.
      2. When Device Manager opens locate your audio driver, right click it and choose Uninstall from the menu.
      3. If available, select Delete the driver software for this device and click OK.
      4. After you’re done, restart your PC.

      After you remove audio drivers and Via HD software you need to reinstall them. To install audio drivers follow the next steps.

  2. The second step is to go the Via Tech website and download the new driver from their official site: and install the driver. Alternatively, you can go to your computer’s manufacturer website and download the driver directly from them.
  3. Once the driver is installed go to the downloaded files at this location: \VIAHDAud\Present\VDeck64\copy all the files.
  4. Now go and paste all the copied files at the location where the software was installed, it is usually at this location: C:\Program Files (x86)\VIA\VIAudioi\VDeck.
  5. That’s all, you did a great job.

These is a great video guide from YouTube:

This is a temporary fix, while Windows fix the issue with this driver. We hope this will help you.


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5 thoughts on “Fix Windows 10 Audio Problem. Please use 64bits version VDeck.exe

  • 12 March, 2017 at 7:06 pm

    Thx! I recently updated the driver via snappy drivers and I lost the vdeck and the driver worked but not the front panel. I follow your guide, I downloaded the last driver and copy the files and worked.

  • 23 October, 2017 at 8:53 am

    I followed your guide. I no longer have the error message but nor do I have any sound! Please help.

  • 23 October, 2017 at 9:44 am

    It seems the problem was that for some reason VDeck wasn’t set as myself default device! Thanks for your help.


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